Lichfield Dentures

More reasons to smile

Recognising both technical excellence and his commitment to patient care, Lichfield Smiles’ Matt Burnell Bsc (Hons) Dip CDT RCS (Eng) is delighted to have received the following awards from the British Association of Clinical Dental Technology (BACDT):

BACDT Best Patient Experience  2015 and 2019

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The Best Patient Experience Award is, according to the President of the BACDT, earned by taking ‘the time to consider the patient’s needs from the moment they have made an enquiry, through to when they received their denture and beyond.’

BACDT Extra Mile Award 2015

As its name suggests, this award is for ‘going the extra mile’ and taking a ‘nothing’s too much trouble’ approach in ensuring the optimal customer experience.

BACDT Best Patient Experience – 2014

BACDT Member of the Year– Highly Commended – 2014

University Student of the year in Dental Technology – 1995/96

University Student of the year in Dental Technology – 1994/95

The BACDT is the leading voice in Clinical Dental Technology for the UK and all members are rigorously checked to ensure they meet both General Dental Council Regulations and the BACDT Charter.

Delighted to have received the Best Patient Experience Award for the second year running, not least the 2015 Extra Mile Award for going over and above in the patient’s best interests, Matt said, ‘We simply ensure our customers are happy at every step of the journey. Winning these awards is fantastic because they underline the care and commitment we give to every customer, every day.

‘I’d like to extend a big ‘thank you’ to all patients who voted for us.’